Click here to view a map highlighting the locations of contracted hotels in relation to the Ernest N. Morial Convention Center in New Orleans.
Changes and Cancellations
Refer to your housing confirmation for the cancellation policy at your hotel.
Frequently Asked Questions
Why should I book with onPeak instead of directly with the hotel?
By making your reservation within the official AANS Housing Block, you are supporting the AANS and ensuring lower overall costs such as registration and convention center fees and ensuring that the AANS is able to contract for the space needed for future AANS Annual Scientific Meetings. Personally, you benefit by receiving the lowest rate for your room(s) as well as added services and incentives only available to those who book through onPeak.
What are my options when my hotel choice is unavailable?
Hotels rooms offered through onPeak at discounted event rates are limited and available on a first-come, first-served basis. While conducting your search, the online system reflects up-to-the-minute availability and booking options.
Are my special requests guaranteed?
All requests are at the discretion of the hotel (e.g., high floor, two beds, early check-in, etc). While the hotel will generally do everything in its power to honor requests, they cannot be guaranteed until check-in unless specifically described in your room type.
Am I able to get hotel points when I book that property through onPeak?
Yes, you can earn rewards points with your preferred hotel chain when booking in the official hotel block - simply enter your rewards or frequent guest number when booking through our online system. When we transfer your reservation details to the hotel prior to the event, your frequent guest number will be included with your information.
How do I pay for my hotel room?
In most cases, payment for your room is ultimately collected by the hotel, not onPeak. You must provide a credit card to onPeak at the time of booking to guarantee you will adhere to the payment, cancellation and any other special policies of the reservation - this is called a 'payment guarantee'. Should you violate the policies and booking conditions (if you don't show up to the hotel, cancel outside of the agreed upon window of time, etc.), the credit card provided to book your room may be charged. Please refer to your hotel's specific policies for full details.
When will my credit card be charged?
Your credit card will not be charged at the time of booking. While hotels will generally await your check-in to accept your form of payment for your room(s), hotels do reserve the right to charge the card you provide to guarantee your room, which may occur when we transfer reservations from our system to theirs. Please refer to your hotel's specific policies for full details.
How can I modify my reservation?
Your reservation is fully accessible and manageable online, and can be accessed by using the link found in your reservation confirmation sent to you in email. You may want to verify the dates you are able to make changes (in your confirmation), then just follow the instructions to log in (password is required).
I called my hotel, and they have no record of my reservation.
Your reservation details are not transferred from onPeak's system to the hotel's system until approximately two weeks prior to the event. Until that time, you need to work with onPeak to manage your hotel reservation. Please consult your confirmation for the link to log in to your reservation, the schedule for when reservations are transferred to the hotel and also the hotel's direct phone number. If you need further assistance, just contact us using our online form.
How can I get information about event registration?
Registration for the event is handled by a different vendor. Please see the registration page of the event's website for further information or to log in to the registration system.